Service Disruption Information
How to Get Luas Service Disruption Information
Luas services run to a planned frequency and operating pattern.
Green Line trams operate:
- Brides Glen - Broombridge - Brides Glen
- Sandyford - Parnell - Sandyford
Red Line trams operate:
- Tallaght - The Point - Tallaght
- Saggart - Connolly - Saggart
Tram frequency serves demand; trams are most frequent at peak morning and peak evening times and frequency is a bit lower during the day and at night.
We say there is a service disruption when the trams are not running as planned. Service disruptions happen for a number of reasons; people on trams in need of medical assistance, technical issues with trams, the system or electricity supply, pedestrians on tracks, collisions involving cyclists, drivers breaking red lights and hitting trams, technical issues with road traffic signals at junctions, vehicles parked on the tracks, traffic blocking junctions, extreme weather etc. When a service disruption happens, Luas Drivers and the Operations Team take action to get everything back running ASAP. Luas Drivers, Luas Customer Care and the Luas Central Control Room staff also ensure that customers receive information regarding any changes at stops, on trams and online.
Luas Service Information Tips
- Download the Official Luas App on Google Play or the Apple App Store
- Bookmark your stop pages on your device
- Follow @Luas on Twitter for updates
- Check Travel Update Page on the Luas website or News on the App before travel
- Give it time; during most disruptions, the service will resume with some delays within a short period.
Read on to find out where to find information during a Luas service disruption.
|Before You Travel||At The Stop||On The Tram|
|Before you Travel you can get information from;||At the stop you can get information from;||On the tram you can get information from;|
Website Homepage Status
On our website Homepage you have the Luas Status message box. The Luas Status message is a quick summary of how the lines are operating; normally or not. Click Read More and you go to the Travel Update Page. On the mobile Homepage it’s the first thing under the image. On the desktop Homepage it’s on the top left under the menu.
TIP: Visit www.Luas.iefor a fast update.
Website & App Travel Update Page
On our website, you have the Travel Alert Page. On this page Luas Customer Care has the most space to give information. This page also contains up to date information on Luas lifts and escalators. On the mobile Homepage click Read More in the Luas Status message box or click on the Menu button top right and Travel Update to get to the Travel Alert Page. On the desktop Homepage or any Luas.ie page it’s the first item on the left the menu at the top. It is also the first News Item in the website News Page. On the official Luas Apps the Travel Alert Pageis always the first News Item in the News section.
TIP: Bookmark the Travel Alert Pageon your computer or phone
Website Passenger Information Displays
On our website, each Stop Page has a Passenger information Display showing you the next few trams for each platform. On the bottom line of these displays there is a scrolling message which gives you a quick summary of how services from that platform are operating; normally or not.
TIP: Bookmark the stops you use on your computer or phone.
App Passenger Information Displays / Live Info
On our official Luas Apple App and Android App in Live Info, each stop has Passenger Information Display showing you the next few trams for each platform. Above these displays is the Luas Status message which gives you a quick summary of how the lines are operating; normally or not. At the top of the display for each platform there is a scrolling message which gives you a quick summary of how services from that platform are operating; normally or not. If services are not operating normally click into News on the App to get more information.
Luas Twitter Page
In case of a service disruption @Luas Tweet at the start of the disruption, Tweet updates during the disruption and Tweet when disruption is over. During a service disruption, we may get thousands of @Mentions. We can’t respond to everyone individually so always check our latest tweets for the latest update.
TIP: Follow @Luas on Twitter
On Tram Driver Announcements
On each tram there in an announcement system. In case of a service disruption the Driver will make an announcement.
TIP: Make sure you can hear Driver Announcements
Stop Passenger Information Displays
On each platform there are Passenger information Displays showing you the next few trams for that platform. In case of a service disruption the last line of the Passenger information Display is converted into a scrolling message which gives you a quick summary of how services are operating.
TIP: Always check the Display
Stop Audio Announcements
On each platform there is an announcement system. In case of a service disruption an audio message is broadcast over these speakers from the Central Control Room.
TIP: Make sure you can hear Stop Announcements
In case of a service disruption we inform AA Roadwatch at the start and end of the disruption. They include this information in the traffic bulletins they provide to news stations.
If you can’t access one of the Apps, the Website, Twitter, see a display or hear an announcement you can email Luas Customer Care on firstname.lastname@example.org. They’ll get back to you as quickly as they can.
If you can’t access one of the Apps, the Website, Twitter, see a display or hear an announcement you can call Luas Customer Care on LoCall 1850 300 604.
On Tram Driver Intercom
If you can’t access one of the Apps, the Website, Twitter or a Stop you can use the Driver Intercom on the tram to ask the Driver what is happening. However, to ensure you don’t distract the driver we recommend you only do this is case of emergency.
Stop Emergency Intercom
If you can’t access the App, the Website, Twitter or a Stop you can use the Emergency Help Intercom on the platform to ask the Control Room what is happening. However, we recommend you only do this is case of emergency.